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    9:30 - 6:00

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    9:00 - 4:00

  • Sunday


July 2024
When its just not right

Returns & Refunds

Returns & Refunds

This is the Returns & Refunds Policy for L.A. Hair.


Returns & Refunds

You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. This is sometimes referred to as a ‘cooling-off period’.

You must notify the retailer of your wish to cancel your order within this time period – by email or phone, for example.

You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods in the original, unopened, unused condition.

If you notify the retailer of your wish to return an item after the initial 14 days a credit note may be offered in lieu of the order cost – but this is at the discretion of the retailer on a case by case assessment. This is also subject to the safe return of the original item(s) which will be at the customers expense. No credit note will be issued prior to the return of the unwanted items.

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from the retailer. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us.

Postage charges will not be refunded or credited, and you will need to post returns back at your own expense.

Delivery Costs for Returns

The retailer will issue a refund for the goods ordered within 14 calendar days after returning the goods, or evidence that they were returned. The retailer will not refund the original postage costs or additional costs claimed such as costs incurred by the customer as a result of delays for example of which is beyond the control of the retailer.

Refunds for Vouchers 

We cannot offer refunds for online or posted vouchers.


We reserve the right to request a deposit for any of the goods or services we offer – particularly for wedding bookings or orders of significant value. All deposits are non-refundable.

More Information

For additional information please read our general terms and conditions section of the website.